Refund policy

Return and Refund Policy

Last Updated: October 15, 2026

At ZONTA INTERNATIONAL, we believe that your bathroom should be a personal sanctuary of comfort, style, and functional elegance. Whether you have purchased one of our premium shower curtains, durable curtain rods, or decorative hanging hooks, we want you to be absolutely delighted with your purchase.

If for any reason you are not completely satisfied with your experience or product, we are here to make the return and refund process as smooth and straightforward as possible.

30-Day Hassle-Free Return Window

We offer a generous 30-day return window. This means you have 30 calendar days from the date you receive your item to request a return.

To be eligible for a full return and refund, please ensure that:

  • The item is unused, unwashed, and in the exact condition that you received it.

  • The item must be in its original packaging, including all original tags, headers, mounting hardware, end-caps, or installation accessories.

  • You possess a valid receipt, order confirmation number, or proof of purchase.

Note on Bath Products: For hygienic reasons, shower curtains that have been hung in a damp environment or used, or shower hooks/rods that show visible mounting scuffs, scratches, or wear, cannot be accepted for return unless they arrived damaged or defective.

How to Initiate a Return

  1. Contact Us: Send an email to our support team at [email protected] with your order number, the specific item(s) you wish to return, and a brief description of the reason for the return.

  2. Review & Approval: Our customer service manager, Christopher Tocco, or a dedicated support agent will review your request within 24–48 hours. If approved, we will send you a Return Merchandise Authorization (RMA) along with detailed return instructions and the designated return shipping address.

  3. Pack & Ship: Securely pack the item in its original box or protective packaging. Please send the package to our official return facility:

    ZONTA INTERNATIONAL — Returns Department

    1595 Metropolitan Avenue

    Bronx, NY 10462

    United States

Please do not send purchases back to us without receiving prior return authorization from our team.

Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying their own return shipping costs unless the return is due to a mistake on our part (e.g., incorrect product shipped) or a manufacturing defect/damage upon arrival.

  • Trackable Shipping: We strongly advise using a trackable shipping service or purchasing shipping insurance for returns, especially for larger items like shower curtain rods. We cannot guarantee that we will receive your returned item without proof of delivery.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt.

  • If your shower curtain arrives torn or stained, if a curtain rod is bent or scratched, or if hooks are missing from the set, please notify us immediately at [email protected].

  • Include clear photos or videos of the damage, defect, or incorrect item along with your order details.

  • Once verified, we will arrange a free replacement or issue a full refund at no additional cost to you.

Refunds & Processing Time

  • Once your returned item is received at our Bronx, NY facility, our quality control team will inspect it to confirm its original condition.

  • We will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will immediately be processed. A credit will automatically be applied to your original payment method within 5 to 10 business days, depending on your card issuer or bank processing times.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Re-check your bank account or credit card statement.

  2. Contact your credit card company or bank; it often takes processing time before a refund is officially posted.

  3. If you have completed all of these steps and still have not received your refund, please contact us at [email protected].